What this is
A property damage claim is a lot of small deadlines, and missing one is what turns two weeks into two months.
We keep the file, send what you approve, ask the carrier and the shop for status at your direction, and tell you what has happened — so the answer to "where is my car" is never "I will find out".
Where the line is
We do the paperwork and the logistics at your direction. We do not negotiate with the carrier, and we do not advise you on your coverage or on any offer. We give no legal advice. Every decision on your claim is yours.